Engineering FAQ

1. How do I find out if water/sewer services are available to my property?
If your property is located inside the Town limits, call 704-662-7040 to ask about water/sewer availability in your area.

2. How do I know if my property is inside or outside of the Town limits?
The current map of Mooresville’s Town limits can be viewed at Iredell County Geographic Information Service to help you locate your parcel. If you have additional questions, call 704-662-7040.

3. When water/sewer lines are extended due to an annexation, may I keep my existing septic system and water well or am I required to connect to the Town lines?
Town ordinances do not require that a newly-annexed property with a properly-functioning well and septic system connect to Town water/sewer services.

4. What Town department handles drainage issues?
If you live within the Town limits and your drainage problems, complaints or questions are related to a maintenance issue (overflowing ditch, overflowing storm sewer or flooding of a public street), call the Public Works Division at 704-664-4278. If your drainage problems, complaints or questions are related to an active residential or commercial construction site (sediment run-off or storm basin overflowing), call the Iredell County Erosion Control at 704-878-3127.

5. Who do I contact when railroad lights or crossing gates are malfunctioning?
Call the Mooresville Police Department’s non-emergency number at 704-664-3311 and provide the location information.

6. What should I do when traffic signals are malfunctioning?
Call the Public Works Division at 704-664-4278 or the Mooresville Police Department’s non-emergency number at 704-664-3311. Use caution when approaching a malfunctioning traffic signal. If the signal is flashing red on your approach, come to a complete stop and yield the right-of-way before making your movement. If the signal is flashing yellow on your approach, use caution, yield right-of-way, if necessary, then make your movement. If the power has been lost at a traffic signal, the intersection should be treated as an all-way stop unless temporary stop signs have been posted.

7. I am concerned about traffic safety issues in my neighborhood. Who do I contact?
Submit an eGov Action Line of your traffic safety concerns including information regarding the location and requested recommendations. Staff will investigate the feasibility of traffic safety improvements at the targeted site.

8. What can I do with the utility easement that runs across my property?
Utility easements contain buried pipes which provide necessary infrastructure services to the citizens of Mooresville. At times, the Town may need to access the easement in order to keep utilities properly maintained. Do not build any permanent structures, such as outbuildings or fences, in or across the easement. If you have any questions, call 704-662-7040.

9. How do I know if a road is maintained by the Town or the State?
If a road is numbered as an NC or US route, it is a major road that is maintained by the North Carolina Department of Transportation. The Town maintains a map, referred to as the Powell Map, that shows which roads are maintained by the Town and which roads are maintained by the State.

10. I live outside the Town's limits but there is a water line in front of my house. What do I do to receive water services from the Town?
The property owner must submit a Utility Service Request and file for voluntary annexation.